Customer Centricity of the Group

Customer Centricity

At the core of our approach is Customer Centricity

OVERVIEW

What does this mean?

  • We always put our customers at the center of our strategic, organizational and business choices.

  • We apply flexibility across the entire supply chain to accelerate time to market and adapt to the needs of various industries.

  • We’re committed to analyzing and anticipating customer expectations and their evolution over time.

  • We satisfy our customers’ needs thanks to a constant presence – from product design to delivery – and provide a service level continually monitored against agreed parameters and specific standards. And that translates into rapid, effective and targets responses.

 

 

We develop solutions that meet specific standards and are customized to meet the specific needs of our customers.

We aim to be the preferred partner in customer satisfaction. So we conduct regular large-scale customer surveys and monitor key service indicators such as reliability and speed.

Customer centricity in action

A part of our strategic approach to customer satisfaction is Factory Reliability. This process improves planning reliability, output execution (including response times), and strict control over inventory for every component.

 

We run Supply chain integration projects with our most critical global customers to improve processes throughout the entire supply chain – from the producers of raw materials to the end user.

 

Our Fast Order Entry project has halved the time is taken to enter and process orders, vastly improving our lead-time flexibility, timeliness, and efficiency across our logistics operations.

30% reduction in production time at 4 Group plants thanks to lead-time reduction projects

Prysmian Group is at the customer's side at every project stage, from understanding their specific needs to execution, completion and delivery.